Pharmacy Intern
About The Position
The Pharmacy Intern learns to provide a strong patient experience by assisting the pharmacist and pharmacy team in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling customer service and learning pharmacy policies, procedures, and best practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern supports pharmacy operations and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing, customer assistance, inventory management, handling certain telephone calls, maintaining the pharmacy area, and completing required training. The intern must comply with company policies, procedures, and the Pharmacy Code of Conduct.
Requirements
- Must be enrolled in a school of Pharmacy program.
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to support a positive customer experience.
- Model customer service best practices, including courteous interpersonal habits and proactive assistance, and develop strong customer relationships.
- Learn from store and pharmacy team members, field leadership, and customers and patients.
- Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
- Perform assigned and supervised prescription-entry, third-party processing, filling, and dispensing duties according to Walgreens standard operating procedures.
- Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
- Immediately report prescription errors to the pharmacist on duty and follow company pharmacy-error and Quality Improvement Program policies and procedures.
- Follow the Walgreen Co. policy regarding Good Faith Dispensing.
- Register related sales at the assigned cash register and collect and handle cash as required; assist customers in locating over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset-protection techniques and file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Maintain the Pharmacy Department’s supplies and keep the area clean, neat, orderly, and adequately stocked.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete required training and special assignments or other tasks as assigned.
- Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
