Pharmacy Intern

CVS Health • Grand Rapids, MI

8d • Onsite

About The Position

CVS Health 3rd year Pharmacy Interns apply their pharmacy-school learning in real-world practice and prepare for increasing responsibility as pharmacists. Under the direction of a preceptor, interns complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. In the pharmacy, interns support smooth operations and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. They learn to follow Standard Operating Procedures, pharmacy workflow practices, and effective communication standards, and to contribute to a safe, inclusive team culture.

As their tenure increases, interns take on greater responsibility for the safety and effectiveness of pharmacy operations. Depending on applicable laws and training, duties may include supporting immunizations and other patient-care services. The role requires regular and predictable attendance, including nights and weekends, and may involve working at other stores in the market to meet business needs. This is a part-time position. The typical pay range is $20.00–$23.75. Eligible colleagues may have access to benefits and programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility; examples include dental and vision benefits, wellness resources, employee discounts, and certain voluntary benefits.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to attend work regularly and predictably, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer-service and team orientation, including a friendly approach and the ability to recognize and respond appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
• Mathematical reasoning skills to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to meet the described physical demands, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as specified.
• Ability to receive and convey detailed spoken information accurately.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer-service settings.
• Ability to become immunization certified; once state regulations are met, interns should strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off to support safe, accurate prescription fulfillment.
• Help pharmacists and technicians manage and improve patient health while ensuring pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately.
• Create positive patient experiences by showing empathy and genuine care, serving patients at pick-up, drive-thru, and over the phone, and addressing or escalating patient problems.
• Offer counseling, answer medical questions, and obtain patients’ medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain flexible to scheduling and business needs, contribute to a safe and inclusive team, and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health-care services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, where permitted by law and supported by required training and certification.
• Where permitted, complete required licensure and training to obtain Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and review, collect, track, and document patient information.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical and communication tasks required for the role, including remaining mobile and upright, handling and scanning items, reaching, typing, operating equipment precisely, bending, reading small or computer-based information, lifting within stated limits, and exchanging detailed spoken information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed