Pharmacy Intern

Walgreens•South Bend, IN

About The Position

The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering a distinctive customer experience. The intern learns and champions pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role. Under a pharmacist’s supervision, the intern assists with pharmacy practice and patient-care services permitted by the state scope of practice. The intern also supports prescription processing, customer service, cash handling, inventory management, asset protection, and maintenance of the Pharmacy Department. The position requires enrollment in a school of Pharmacy program, fluency in English, and a willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions to support a positive customer experience.
Model and share customer-service best practices, build strong customer relationships, and assist customers in locating over-the-counter products when possible.
Learn from store and pharmacy team members, field leadership, and customers or patients.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and Walgreens standard operating procedures.
Enter, process, fill, and dispense prescriptions as assigned and supervised by a pharmacist.
Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice, including patient counseling and services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures regarding pharmacy errors and the Quality Improvement Program.
Adhere to the Walgreen Co. Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Support Pharmacy Department inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Maintain knowledge of asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription drugs.
Help maintain the Pharmacy Department by ensuring adequate supplies and keeping the area clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete required training, maintain knowledge and skills in healthcare and pharmacy, and complete special assignments and other tasks as assigned.