Pharmacy Intern

CVS Health • Milwaukee, WI

8d

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on experience applying pharmacy-school learning in a retail pharmacy and developing skills in preparation for a Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap involving Key Learning Experiences, pharmacy activities, and time with district leaders, while gaining an overview of store, district, and regional operations.

The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately, while providing caring patient service. The role involves following standard operating procedures and pharmacy workflow, communicating effectively, and contributing to a safe, inclusive team culture. With increasing tenure, interns take on greater responsibility for the safety and effectiveness of pharmacy operations and may provide additional patient health care services where permitted by law and supported by required training and certification.

Where permissible, the intern may pursue Technician Immunizer status by completing applicable licensure and training requirements. Duties may then include preparing and administering vaccines, educating patients, responding to and reporting adverse reactions, and collecting and documenting patient information.

This is a part-time position. The typical pay range is $20.50–$24.25. The position includes regular and predictable attendance, including nights and weekends, and may require working at other stores in the market to meet business needs.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to complete required training within the designated timeframe.
• Attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
• Customer-service and team-orientation skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues, including active listening.
• Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and full or additional bottles needed.
• Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
• Ability to meet the described physical demands, including standing or remaining upright for extended periods, handling and reaching for items, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described.
• Regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1+ years of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and strive to provide patient immunizations once state requirements are met.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap and Key Learning Experiences.
• Follow company standard operating procedures and pharmacy workflow procedures at workstations including production, pick-up, drive-thru, and drop-off.
• Support safe, accurate, and timely prescription fulfillment and smooth pharmacy operations.
• Provide empathetic and personalized service to patients, including resolving or escalating patient problems and offering immunizations and other services where appropriate.
• Offer counseling, answer medical questions, and obtain patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed and appropriately trained and certified.
• Where permissible and appropriately qualified, complete requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, and collect and document applicable patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical and communication tasks required for pharmacy work, including remaining upright for extended periods, handling and scanning items, reaching, typing, viewing and transcribing information, lifting, and conveying and receiving detailed spoken instructions.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.
• The company describes its pay and benefits offering as comprehensive and competitive.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed