Pharmacy Intern

Walgreens • Kalamazoo, MI

9d

About The Position

The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering a distinctive customer experience. The intern learns and champions pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role.

Under pharmacist supervision, the intern assists with pharmacy practice and prescription entry, third-party processing, filling, and dispensing, as well as patient care services within the state scope of practice for pharmacy interns. The position also supports customer service, pharmacy operations, inventory management, cash handling, and department upkeep. Required training and continued learning in healthcare and pharmacy are part of the role.

Requirements

• Must be enrolled in a school of Pharmacy program.
• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

• Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, answering questions, and building strong relationships.
• Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
• Learn from store and pharmacy team members, field leadership, and customers or patients.
• Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company requirements.
• Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
• Perform assigned duties under pharmacist supervision and follow Walgreens procedures for prescription entry, third-party processing, filling, and dispensing.
• Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. Good Faith Dispensing policy.
• Register related sales at the assigned cash register and collect and handle cash as required.
• Help customers locate products, including taking them to the OTC aisle when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Maintain knowledge of asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
• Help maintain the Pharmacy Department by ensuring adequate supplies and keeping it clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete required training and special assignments or other tasks as assigned.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed