Pharmacy Intern

CVS Health • Waterford, MI

9d • Onsite

About The Position

CVS Health 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. They support pharmacy operations and help ensure prescriptions are filled promptly, safely, and accurately, while providing caring service to patients. Interns follow standard operating procedures, best practices, and effective communication practices, and contribute to a safe, inclusive, and engaging culture.

As interns gain experience, they take on greater responsibility for safe and effective pharmacy operations. Duties include supporting pharmacy workflow, patient service, counseling and prescription-related activities under pharmacist supervision where appropriate, inventory tasks, and additional patient health services when permitted by law and supported by required training and certification. Where permitted, interns may pursue Technician Immunizer status and support vaccine preparation and administration under applicable requirements.

This is a part-time position. The typical pay range is $20.00–$23.75. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Able to concentrate over time, pivot quickly between tasks, and verify prescription information and label accuracy.
• Able to provide friendly customer service, understand patient reactions, and respond appropriately.
• Able to communicate verbally and in writing with patients and colleagues, and use active listening.
• Able to use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Able to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Able to meet the stated physical demands, including remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting the specified amounts of force.
• Available for regular and predictable attendance, including nights and weekends.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified; once state requirements are met, interns should strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company standard operating procedures and pharmacy workflow procedures at each workstation, including production, pick-up, drive-thru, and drop-off.
• Help pharmacy teams fill prescriptions promptly, safely, and accurately.
• Provide caring, empathetic, and personalized service to patients at pick-up, drive-thru, over the phone, and at the register; address or escalate patient concerns.
• Offer counseling, field medical questions, and solicit relevant patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where allowed by law and supported by required training and certification.
• Where permissible and after completing required licensure and training, support immunizations by preparing and administering vaccines, educating patients, referring vaccination questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, reporting adverse events, and collecting and documenting patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed