Pharmacy Intern

CVS Health•Fort Worth, TX

9d•Onsite

About The Position

CVS Health is seeking a third-year Pharmacy Intern to apply pharmacy-school learning in a retail pharmacy setting and prepare for a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap with Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. The role requires consistent use of standard operating procedures, best practices, and effective communication, as well as contributing to a safe, inclusive team culture. As experience grows, the intern takes on increasing responsibility for pharmacy operations and patient care. Duties may include prescription fulfillment, patient communication and support, inventory activities, and additional health services such as immunizations and point-of-care testing when allowed by law and supported by required training. Where permitted, interns may pursue Technician Immunizer status and support vaccine preparation and administration. This is a part-time position with a typical pay range of $20.00 to $23.75. Eligible benefits and programs depend on hours worked and eligibility and may include dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits.

Requirements

Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to complete required training within the designated timeframe.
Regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Friendly, helpful customer service and the ability to recognize and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning skills, including calculating quantities, days’ supply, and bottle counts for prescriptions.
Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; manipulate equipment precisely; stoop and bend; and maintain close visual acuity.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Ability to express and exchange ideas verbally and accurately convey and receive detailed spoken instructions.

Nice To Haves

At least 1 year of related work experience in a pharmacy, retail, medical, or customer-service setting.
Ability to become immunization certified and, once state regulations are met, work toward providing patient immunizations.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
Follow company standard operating procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off.
Support safe and accurate prescription fulfillment and help pharmacy operations run smoothly.
Provide empathetic, personalized patient service in person, at pick-up and drive-thru, and over the phone; resolve or escalate patient concerns.
Offer counseling, answer medical questions, and collect relevant patient medical history when appropriate under direct pharmacist supervision.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
Remain flexible for scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances and patient privacy and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where lawful and supported by required training and certification.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events as required, and collect and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform the physical and communication tasks required for the role, including standing and moving for extended periods, handling and lifting items, reaching, typing, and communicating detailed information accurately.
Perform additional tasks as directed by a Supervisor or Manager.