Pharmacy Intern

Walgreens•Springfield, MO

19d

About The Position

The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering a distinctive customer experience. The intern learns and champions pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy practice and prescription entry, third-party processing, filling, and dispensing. The intern also supports patient care and services within the state scope of practice for pharmacy interns, which may include patient counseling, blood pressure services, and medication therapy management. The position includes customer service, sales registration and cash handling, inventory support, department upkeep, required training, and maintaining current healthcare and pharmacy knowledge. Work must comply with company policies and procedures, including the Pharmacy Code of Conduct, Good Faith Dispensing policy, and Quality Improvement Program.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build strong customer relationships.
Model customer-service best practices, including courtesy, proactive assistance, identifying customer needs, and servicing customers until satisfied.
Learn from store and pharmacy team members, field leadership, and customers or patients.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company requirements.
Comply with the Walgreen Co. Pharmacy Code of Conduct and applicable standard operating procedures for prescription entry, third-party processing, filling, and dispensing.
Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures relating to pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate products, including taking them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use knowledge of asset-protection techniques and file claims for warehouse overages, shortages, order errors, and damaged Rx goods.
Help maintain the Pharmacy Department by keeping it adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete required training and special assignments or other tasks as assigned.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.