Pharmacy Intern

CVS Health • Rockford, IL

12d • $21 - $24 • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while developing the skills needed for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap featuring Key Learning Experiences, practical activities, and time with district leaders, while gaining an overview of store, district, and regional operations.

The intern supports the pharmacy team in keeping operations smooth and prescriptions filled promptly, safely, and accurately. The role involves following standard operating procedures and pharmacy workflows, contributing to caring patient service, and working collaboratively to foster a safe and inclusive culture. With tenure, the intern takes on increasing responsibility for the safety and effectiveness of pharmacy operations. Where allowed by law and supported by necessary training and certification, the intern may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics.

This is a part-time position. The typical pay range is $20.50–$24.25. The position is eligible, depending on hours worked and eligibility, for benefits and programs including dental and vision coverage, wellness resources, employee discounts, and access to certain voluntary benefits.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Have regular and predictable attendance, including nights and weekends.
• Be able to complete required training within the designated timeframe.
• Be able to concentrate, pivot between tasks, and verify prescription information and label accuracy to support patient safety.
• Demonstrate friendly customer service, awareness of patient reactions, and the ability to respond appropriately.
• Use verbal and written communication to interact with patients and colleagues, including active listening and accurately conveying or receiving detailed spoken instructions.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet physical demands including extended standing or mobility, lifting, scanning and bagging items, reaching, repetitive finger movements, precision control, stooping, and close visual work; occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability and willingness to become immunization certified and provide patient immunizations once state requirements are met.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency with Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences and activities that build pharmacy aptitude.
• Follow company standard operating procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe, accurate prescription fulfillment.
• Help Pharmacists and Technicians manage and improve patient health while supporting smooth pharmacy operations.
• Provide empathetic, personalized patient service in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer counseling, answer medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team and inclusive team dynamic.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where lawful and supported by required training and certification.
• Where permissible and after completing applicable licensure and training requirements, support vaccine preparation and administration as a Technician Immunizer.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse vaccine reactions, report events as required, and collect, review, track, and document applicable patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed