Pharmacy Intern

CVS Health • Livonia, MI

21d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in retail pharmacy practice while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap involving Key Learning Experiences, pharmacy activities, and time with district leaders, with exposure to store, district, and regional operations. They assist the pharmacy team with smooth operations and prompt, safe, accurate prescription fulfillment while providing caring service to patients. Interns follow Standard Operating Procedures, best practices, applicable laws and professional standards, and contribute to a safe, inclusive team culture. The role requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market as business needs require.

As interns gain experience, they take on increasing responsibility for pharmacy operations and patient care. Where permitted by law and supported by required training and certification, they may provide additional services such as immunizations and point-of-care testing, or staff offsite clinics. Immunization support may require additional licensure and training to obtain Technician Immunizer status.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Concentrate on tasks, pivot between tasks, and confirm prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematics to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods of standing or mobility; lifting, scanning, and bagging items; reaching, repetitive finger movement, and precise machine adjustment; stooping and bending; close visual work; and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified; after meeting state requirements, interns should strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe, accurate prescription fulfillment.
• Help pharmacy operations run smoothly and ensure prescriptions are filled promptly, safely, and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer to counsel, answer medical questions, and obtain patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain receptive to feedback, contribute to a high-performing team, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, and travel voluntarily to other market stores to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic support, where lawful and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
• Review and collect patient information, and track and document information for each applicable patient.
• Meet regular and predictable attendance requirements, including nights and weekends, and complete required training within the designated timeframe.
• Perform any additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed