Pharmacy Intern

CVS Health • New Orleans, LA

8d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, and gains exposure to store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately while delivering caring patient service. The role requires following standard operating procedures and best practices, communicating effectively, and contributing to a safe, inclusive, and engaging team culture. Interns may support immunizations and other patient health care services where permitted by law and supported by required training and certification.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, helpful customer-service approach and ability to understand and respond appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
• Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Ability to meet the stated physical demands, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force as described in the posting.
• Regular and predictable attendance, including nights and weekends.

Nice To Haves

• One or more years of related work experience in pharmacy, retail, medical, or customer service.
• Ability and willingness to become immunization certified once state regulations are met.
• Ability to work at the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences that build pharmacy-related aptitude.
• Follow company standard operating procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide caring patient service, including creating personalized interactions, offering immunizations and other services where appropriate, and resolving or escalating patient problems.
• Offer counseling, address medical questions, and gather patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge while contributing to a high-performing team.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, when legally permitted and supported by required training and certification.
• Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed