Pharmacy Intern

CVS Health • Canton, MI

21d • Onsite

About The Position

CVS Health 3rd year Pharmacy Interns apply pharmacy-school learning in real-world practice while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, with exposure to store, district, and regional operations. In retail pharmacies, they support the pharmacy team in keeping operations running smoothly and ensuring prescriptions are filled promptly, safely, and accurately while providing caring service. They learn to follow Standard Operating Procedures, pharmacy best practices, and effective communication practices, and to demonstrate empathy and genuine care in interactions with patients and colleagues. The position is part-time and may involve working at the home store and other market locations according to business needs.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Customer service and team orientation, including recognizing patients’ reactions and responding appropriately.
• Verbal and written communication skills, active listening, and ability to convey and receive detailed spoken instructions accurately.
• Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to meet the stated physical demands, including extended periods upright, repetitive finger movements, reaching, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and provide patient immunizations once state requirements are met.
• Ability to work at the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap focused on Key Learning Experiences and increasing pharmacy aptitude.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Help create positive patient experiences by providing empathetic, personalized service, offering immunizations and other services where allowed, and resolving or escalating patient concerns.
• Offer counseling, answer medical questions, and gather patient medical history when appropriate under direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members, and share best practices.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to build clinical and technical knowledge, and contribute to a flexible, safe, inclusive, and engaging team.
• Travel voluntarily to other stores in the market to work shifts when business needs require.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
• Where permissible and after completing applicable licensure and training requirements, support vaccine preparation and administration as a Technician Immunizer; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical and communication tasks required for pharmacy work, including standing or moving for extended periods, handling and scanning items, reaching, typing, reading small print, communicating detailed information, and lifting or exerting force as described in the posting.

Benefits

• Dental and vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed