Pharmacy Intern

CVS Health • Montgomery, AL

13d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under a preceptor’s direction, the intern completes a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders, and gains an overview of store, district, and regional operations. The intern supports the pharmacy team in providing prompt, safe, and accurate prescription fulfillment and caring patient service, following standard operating procedures, best practices, and effective communication. The role also involves developing clinical and technical knowledge, contributing to a safe and inclusive team culture, and adapting to scheduling and business needs.

As permitted by law and supported by required training and certification, interns may provide additional patient health services, including immunizations, point-of-care testing, and offsite clinics. Where permitted, interns may pursue Technician Immunizer status and assist with vaccine preparation and administration under applicable regulations and training.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and quickly pivot between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly, helpful customer-service approach and ability to recognize and respond appropriately to patients’ reactions.
• Verbal and written communication skills for interacting with patients and colleagues; active listening skills.
• Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to meet the physical demands described, including remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting the stated amounts of force.

Nice To Haves

• 1+ years of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified and provide patient immunizations once state regulations are met.
• Ability to work in the home store and across the market at other locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap focused on Key Learning Experiences and increasing responsibility.
• Follow company standard operating procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe, accurate prescription fulfillment.
• Provide caring patient service, including personalized interactions, offering immunizations and other services, and resolving or escalating patient concerns.
• Offer to counsel, answer medical questions, and obtain patients’ medical histories when appropriate under a licensed pharmacist’s direct supervision.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulations.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team.
• Remain flexible for scheduling and business needs, including traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, when allowed by law and supported by required training and certification.
• Where permitted, complete licensing and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and tasks requiring close visual acuity; occasionally lift or exert up to 20 pounds and frequently up to 10 pounds.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed