Pharmacy Intern

CVS Health•Detroit, MI

9d•Onsite

About The Position

CVS Health is hiring a 3rd year Pharmacy Intern to apply pharmacy-school learning in a retail pharmacy and prepare for a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap with Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and working effectively with pharmacy colleagues. The role involves following company procedures and pharmacy workflow, contributing to patient care, and taking on increasing responsibility as experience grows. Where permitted by law and supported by required training, the intern may provide additional services such as immunizations, point-of-care testing, and staffing offsite clinics. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as needed. This is a part-time position. The stated pay range is $20.00–$23.75. Depending on hours worked and eligibility, benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to attend regularly and predictably, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to maintain attention and focus, concentrate over time, and pivot quickly between tasks.
Ability to confirm prescription information and label accuracy.
Friendly, patient-focused customer service and team orientation; ability to understand and respond appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues, including active listening.
Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and bottles needed.
Problem-resolution skills to identify challenging interactions and select an appropriate course of action.
Ability to work flexibly to meet scheduling and business needs.
Physical ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger and hand movements; maintain close visual acuity; and exert or lift the stated amounts of force.
Ability to accurately convey and receive detailed information through spoken communication.

Nice To Haves

At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and provide patient immunizations once state requirements are met.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and other Microsoft Suite applications.

Responsibilities

Complete the comprehensive training roadmap and Key Learning Experiences to develop pharmacy and operational skills.
Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations, including production, pick-up, drive-thru, and drop-off.
Assist the pharmacy team in ensuring prescriptions are fulfilled promptly, safely, and accurately.
Provide caring, empathetic service; create personalized patient interactions, offer immunizations and other services where appropriate, and resolve or escalate patient problems.
Offer counseling, field medical questions, and gather patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, seek feedback, and expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and appropriately trained and certified.
Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and review, collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.