Pharmacy Intern

CVS Health • Allison Park, PA

8d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap comprising Key Learning Experiences, activities, and time with district leaders, and gain an overview of store, district, and regional operations. They support pharmacy operations, help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients. They follow standard operating procedures, best practices, and effective communication practices, while contributing to a safe, inclusive, and engaging team culture.

As their tenure increases, interns take on greater responsibility for the safety and effectiveness of pharmacy operations. Depending on state law, training, and certification, they may support immunizations and other patient health services. The position requires regular and predictable attendance, including nights and weekends, and is part-time. The stated pay range is $20.00–$23.75. Eligible colleagues may have access to benefits and programs that support physical, emotional, and financial well-being, with availability depending on hours worked and eligibility.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Attend regularly and predictably, including nights and weekends.
• Complete required training within the designated timeframe.
• Demonstrate the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication to interact with patients and colleagues, and demonstrate active listening.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including mobility and extended periods upright; lifting, scanning, bagging, reaching, repetitive finger movements, precision control, stooping, and close visual acuity.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
• Communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and, once state requirements are met, work toward providing patient immunizations.
• Ability to work in the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap focused on Key Learning Experiences, activities, and exposure to store, district, and regional operations.
• Follow company standard operating procedures and pharmacy workflow procedures at each workstation, including production, pick-up, drive-thru, and drop-off, to support safe and accurate prescription fulfillment.
• Assist the pharmacy team with smooth operations and timely, safe, and accurate prescription processing.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer counseling, field medical questions, and gather patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team with a growth mindset.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
• Where permissible, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Where permissible, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Where permissible, monitor for and respond to adverse reactions and report events as required by public health requirements.
• Where permissible, review and collect patient information and track and document information for applicable patients.
• Meet regular and predictable attendance requirements, including nights and weekends, and complete required training within the designated timeframe.
• Perform the physical and communication tasks required for the role, including standing or remaining upright for extended periods, handling items, and accurately conveying and receiving detailed information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed