Pharmacy Intern

CVS Health • Akron, OH

21d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in a retail pharmacy setting while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, while learning about store, district, and regional operations. They assist the pharmacy team in keeping operations running smoothly and ensuring prescriptions are filled promptly, safely, and accurately. The role emphasizes following Standard Operating Procedures and best practices, communicating effectively, and providing caring service to patients.

Interns develop skills in pharmacy workflow, patient care, and team operations. As their tenure increases, they take on greater responsibility for safe and effective pharmacy operations. Where permitted by law and supported by appropriate training and certification, they may provide additional health care services, including immunizations, point-of-care testing, and staffing offsite clinics. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require it.

This is a part-time position. The stated pay range is $20.00–$23.75. Eligible benefits and programs may include dental and vision coverage, wellness resources, employee discounts, and certain voluntary benefits, depending on hours worked and eligibility.

Requirements

• Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy to ensure patient safety.
• Ability to provide friendly assistance, recognize patients’ reactions, and respond appropriately.
• Ability to communicate verbally and in writing with patients and colleagues, and to listen actively and understand detailed instructions.
• Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and full or additional bottles needed to fill prescriptions.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Ability to complete the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; precision control; and close visual work.
• Ability to occasionally lift or exert up to 20 lbs and frequently lift or exert up to 10 lbs.
• Ability to convey detailed spoken instructions accurately and receive detailed information through oral communication.
• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within the designated timeframe.

Nice To Haves

• At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified and, once state regulations are met, strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company Standard Operating Procedures at each workstation to help Pharmacists and Technicians manage and improve patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide positive patient experiences through empathetic and personalized service, including resolving or escalating patient concerns.
• Offer immunizations and other services to patients at the register and over the phone, where appropriate and permitted.
• Offer to counsel, field medical questions, and obtain patient medical history when appropriate under the direct supervision of a licensed Pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other market stores for shifts when needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
• Where permissible, complete licensure and training requirements for Technician Immunizer status; support vaccine preparation and administration; educate patients about vaccines; refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; and review, collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to hours worked and eligibility.
• Other benefit and well-being programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed