Pharmacy Intern

Walgreens•Elizabeth, NJ

19d

About The Position

The Pharmacy Intern learns to provide a high-quality patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering a distinctive customer experience. The intern learns and champions pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy practice and prescription processing, supports patient care services within the state scope of practice for pharmacy interns, and helps maintain pharmacy operations and inventory. The role also includes customer service, cash register responsibilities, department upkeep, required training, and ongoing development of healthcare and pharmacy knowledge.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop strong customer relationships.
Model and share customer service best practices, including Walgreens service traits and interpersonal habits.
Learn from store and pharmacy team members, field leadership, and customers and patients.
Assist with pharmacy practice under pharmacist supervision and in accordance with state, federal, and company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Perform assigned prescription entry, third-party processing, filling, and dispensing duties in accordance with Walgreens standard operating procedures and pharmacist supervision.
Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and health services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to errors and the Quality Improvement Program.
Comply with the Walgreen Co. Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Help customers locate products, including accompanying them to the over-the-counter aisle when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged prescription-drug goods.
Help maintain a clean, neat, orderly, and adequately stocked Pharmacy Department.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete required training, maintain healthcare and pharmacy knowledge and skills, and complete special assignments and other tasks as assigned.