Pharmacy Intern

Kroger•Louisville, KY

21d

About The Position

The Pharmacy Intern helps create an outstanding customer experience by providing exceptional service and maintaining a safe, clean environment. The role supports the department manager in achieving sales and profit goals and monitoring quality assurance standards. The intern embraces the Customer 1st strategy, encourages excellent service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The intern assists with pharmacy operations and customer care, including counseling customers, handling prescriptions, processing insurance information, supporting immunizations under pharmacist supervision, managing medication inventory, and maintaining department cleanliness. The role requires cooperative and honest conduct, the ability to handle a fast-paced and sometimes stressful environment, and support for customers of varying needs.

Requirements

Actively enrolled in a US school of pharmacy.
Hold a current state-issued Pharmacy Intern license.
Able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Promote trust and respect among associates.
Help create a welcoming environment by answering questions about products sold in the department and store.
Maintain knowledge of pharmaceutical products and discuss them competently with customers and prescribers.
Provide drug counseling and assist customers with over-the-counter medication recommendations.
Accurately enter patient and prescription information into the pharmacy computer system.
Dispense the correct medication.
Contact prescribers’ offices for authorization.
Accurately bag and deliver filled prescriptions to customers.
Process third-party insurance information and contact insurance companies on customers’ behalf when necessary.
Facilitate charge purchases for customers.
Accurately accept and interpret oral and written prescriptions for fills and refills.
Clean the department.
Provide immunizations under the supervision of the pharmacist.
Compare and check incoming orders, stock them properly, and return unused medication stock bottles to stock.
Notify management of customer or employee accidents.
Notify the pharmacist on duty of any known prescription incident.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.