Pharmacy Intern

Walgreens•Happy Valley, OR

21d

About The Position

The Pharmacy Intern learns to provide a high-quality patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while modeling and delivering a distinctive customer experience. The intern learns pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern assists with pharmacy operations and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing, customer assistance, inventory support, cash-register responsibilities, and maintaining the Pharmacy Department. The intern completes required training and maintains knowledge and skills in healthcare and pharmacy.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

Engage customers and patients by greeting them and offering assistance with products and services.
Resolve customer issues and answer questions to support a positive customer experience.
Model and share customer-service practices, including courteous interpersonal habits and proactive assistance.
Develop strong relationships with customers.
Learn from store and pharmacy team members, field leadership, and customers or patients.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct.
Perform assigned duties under pharmacist supervision according to Walgreens procedures for prescription entry, third-party processing, filling, and dispensing.
Assist pharmacists and other healthcare providers with patient care and services within the state scope of practice for pharmacy interns, including patient counseling and health services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. Good Faith Dispensing policy.
Register related sales on the assigned cash register and collect and handle cash as required.
Assist customers in locating over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Use company asset-protection techniques and file claims for warehouse overages, shortages, order errors, and damaged prescription-drug goods.
Help maintain the Pharmacy Department by ensuring supplies are adequate and the area is clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Complete required training.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.