Pharmacy Intern

CVS Health•New Castle, PA

About The Position

CVS Health is seeking a third-year Pharmacy Intern to develop practical skills and prepare for increasing responsibility in a Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. In the pharmacy, the intern supports smooth operations and helps ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. The role applies pharmacy school learning through established procedures, best practices, and effective communication. Interns are expected to demonstrate empathy and genuine care, contribute to a safe and inclusive culture, and take on increasing responsibility as their tenure grows. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store and other market locations as business needs require. This is a part-time position. The typical pay range is $20.00–$23.75 per hour. Benefits and programs vary based on hours worked and eligibility and may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy to support patient safety.
Ability to provide friendly assistance, understand patients’ reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurately conveying or receiving detailed information.
Mathematical reasoning skills, including calculating quantities to dispense and prescription days’ supply.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Ability to meet the physical demands described for the role, including extended periods upright, reaching, repetitive finger movement, stooping, close visual work, and lifting or exerting force as specified.
Regular and predictable attendance, including nights and weekends.
Flexibility to work at the home store and other market locations as business needs require.

Nice To Haves

At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified and, once state regulations are met, strive to provide patient immunizations.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete the comprehensive training roadmap, including Key Learning Experiences that develop pharmacy knowledge and aptitude.
Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off.
Support safe, accurate, and timely prescription fulfillment and smooth pharmacy operations.
Provide personalized and empathetic service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Offer counseling, answer medical questions, and gather patient medical history when appropriate and under direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek feedback and opportunities to expand clinical and technical knowledge, and contribute to a high-performing team and inclusive team dynamic.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable by law and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect and document patient information.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform physical and communication tasks required for pharmacy work, including remaining upright for extended periods, handling items, using fingers repetitively, reaching, stooping, visually inspecting information, lifting and exerting force within stated limits, and accurately exchanging spoken information.
Perform additional tasks as directed by a Supervisor or Manager.