Pharmacy Intern

Walgreens•Kenosha, WI

13d

About The Position

The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions while delivering a distinctive customer experience. The intern learns and follows pharmacy policies, procedures, and customer-service practices in preparation for a future pharmacist role. Under pharmacist supervision, the intern supports pharmacy operations and patient care within the state scope of practice for pharmacy interns. The role also includes customer service, prescription processing, cash-register responsibilities, inventory support, department upkeep, required training, and continued learning about healthcare and pharmacy developments.

Requirements

Must be enrolled in a school of Pharmacy program.
Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and develop strong customer relationships.
Model and share customer-service practices, including courteous interpersonal habits and proactive assistance.
Learn from store and pharmacy team members, field leadership, and customers or patients.
Assist in the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company requirements.
Review and comply with the Walgreen Co. Pharmacy Code of Conduct and applicable standard operating procedures for prescription entry, third-party processing, filling, and dispensing.
Assist pharmacists and other healthcare providers with patient care and services permitted within the state scope of practice, including patient counseling and services such as blood pressure checks and medication therapy management.
Immediately report prescription errors to the pharmacist on duty and follow company policies regarding pharmacy errors and the Quality Improvement Program.
Follow the Walgreen Co. policy regarding Good Faith Dispensing.
Register related sales at the assigned cash register and collect and handle cash as required.
Help customers locate products, including accompanying them to the OTC aisle when possible.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
Use knowledge of company asset-protection techniques and file claims for warehouse overages, shortages, order errors, or damaged Rx goods.
Help maintain the Pharmacy Department by keeping it adequately supplied, clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete required training and special assignments or other tasks as assigned.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.