Pharmacy Intern
About The Position
The Pharmacy Intern learns to provide a strong patient experience by assisting pharmacists and pharmacy team members in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, models a distinctive customer experience, and learns pharmacy policies, procedures, and customer service practices in preparation for future pharmacist work. Under pharmacist supervision, the intern assists with pharmacy practice and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing, patient counseling and other health services, customer service, cash-register transactions, inventory support, and maintaining the Pharmacy Department. The intern also completes required training and maintains knowledge of healthcare and pharmacy developments.
Requirements
- Must be enrolled in a school of Pharmacy program.
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evening and weekend hours.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and build strong customer relationships.
- Model and share customer service best practices, including proactive assistance, identifying customer needs, and providing service until customers are satisfied.
- Learn from store and pharmacy team members, field leadership, and customers and patients.
- Assist in pharmacy practice under pharmacist supervision and in accordance with state, federal, and company policies; comply with the Walgreen Co. Pharmacy Code of Conduct.
- Perform assigned duties under pharmacist supervision for prescription entry, third-party processing, filling, and dispensing in accordance with Walgreens standard operating procedures.
- Assist pharmacists and other healthcare providers in delivering patient care and services within the state scope of practice for pharmacy interns, including patient counseling and services such as blood pressure checks and medication therapy management.
- Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures for pharmacy errors and the Quality Improvement Program.
- Follow the Walgreen Co. policy regarding Good Faith Dispensing.
- Register sales on the assigned cash register and collect and handle cash as required; help customers locate over-the-counter products when possible.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; apply asset protection techniques and file claims for shipment overages, shortages, order errors, and damaged prescription drugs.
- Maintain adequate pharmacy supplies and keep the department clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete required training and special assignments or other tasks as assigned.
- Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
