Pharmacy Intern

CVS Health • Highland Park, IL

8d

About The Position

CVS Health 3rd year Pharmacy Interns apply their pharmacy-school learning in retail pharmacy practice and prepare for increasing responsibility in a Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap consisting of Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. In the pharmacy, they support smooth operations and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. They learn to follow Standard Operating Procedures, pharmacy best practices, and effective communication practices, and to contribute to a safe, inclusive, and engaging team culture.

As their tenure increases, interns take on greater responsibility for pharmacy operations. Duties include supporting prescription workflow and patient service, helping patients access appropriate health services, and completing permitted inventory activities. Under pharmacist supervision and where allowed by law, interns may take telephonic prescriptions, clarify prescriptions with prescribers, and support immunization services after completing applicable training and licensure requirements. The role requires compliance with applicable laws, professional standards, ethical principles, and CVS policies, including those concerning controlled substances and patient privacy.

This part-time position requires regular and predictable attendance, including nights and weekends. The role involves extended periods upright and mobile, handling and lifting items, reaching, repetitive hand and finger movements, stooping, and close visual work. Occasional lifting or exertion of up to 20 pounds and frequent lifting or exertion of up to 10 pounds are specified. The typical pay range is listed as $0.00–$0.00. Benefits vary depending on hours worked and eligibility and may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

• Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Maintain regular and predictable attendance, including nights and weekends.
• Complete required training within the designated timeframe.
• Be able to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Be able to confirm prescription information and label accuracy to support patient safety.
• Demonstrate friendly, helpful customer service and respond appropriately to patients’ reactions.
• Use verbal and written communication to interact with patients and colleagues, and apply active listening skills.
• Use mathematics to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the stated physical demands, including extended upright mobility, handling and lifting items, reaching, repetitive finger movements, precision control, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified; once state requirements are met, interns are expected to strive to provide patient immunizations.
• Ability to work in the home store and at other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time spent with district leaders.
• Follow company Standard Operating Procedures at each workstation to support Pharmacists and Technicians in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to help fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• When appropriate and under direct pharmacist supervision, offer to counsel, field medical questions, and obtain patient medical-history information.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and travel voluntarily to other market stores for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and supported by required training and certification.
• Where permitted, complete licensure and training requirements for Technician Immunizer status; help prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, and collect and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed