Pharmacy Intern

CVS Health•Las Vegas, NV

9d•$21 - $24

About The Position

CVS Health’s 3rd year Pharmacy Interns apply pharmacy-school learning in real-world practice and prepare for increasing responsibility in a Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap with Key Learning Experiences, activities, and time with district leaders, while gaining exposure to store, district, and regional operations. In the pharmacy, they support smooth operations and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients. Interns learn pharmacy workflows, Standard Operating Procedures, best practices, and effective communication. They are expected to show empathy and genuine care in customer and colleague interactions and contribute to a safe, inclusive environment. As tenure increases, they take on greater responsibility for pharmacy operations and patient safety. Where permitted and supported by training and certification, they may also provide additional health services, support immunizations, and staff offsite clinics.

Requirements

Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy to ensure patient safety.
Ability to help people in a friendly manner, understand patients’ reactions, and respond appropriately.
Ability to use verbal and written communication with patients and colleagues, including active listening and accurate exchange of detailed information.
Ability to use mathematics to solve prescription-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Ability to meet the physical demands of the position, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, stooping, and close visual work; and occasionally lifting or exerting up to 20 pounds.

Nice To Haves

1+ years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified; once state regulations are met, interns should strive to provide patient immunizations.
Ability to work in the home store and across the market at other locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap and Key Learning Experiences to build pharmacy aptitude.
Follow company Standard Operating Procedures at pharmacy workstations and support Pharmacists and Technicians in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide positive patient experiences with empathy and genuine care, including personalized service at pick-up, drive-thru, and over the phone.
Offer immunizations and other services at the register and over the phone, and resolve or escalate patient problems.
Offer counseling, answer medical questions, and obtain patient medical history when appropriate under the direct supervision of a licensed Pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where state regulations allow.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Seek opportunities to expand clinical and technical knowledge, contribute to a high-performing team, embrace a growth mindset, and be receptive to feedback.
Remain flexible to scheduling and business needs and voluntarily travel to stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed by law and supported by required training and certification.
Where permissible, complete additional licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events in accordance with public health requirements.
Review and collect patient information and track and document information for applicable patients.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.