Pharmacy Intern

Walgreens • Des Moines, IA

9d

About The Position

The Pharmacy Intern learns to provide an excellent patient experience by assisting the pharmacist and pharmacy team in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, models a distinctive customer experience, and learns and champions pharmacy policies, procedures, and customer service practices in preparation for a future pharmacist role.

Under pharmacist supervision, the intern assists with pharmacy operations and patient care within the state scope of practice for pharmacy interns. Duties include prescription processing and dispensing, patient counseling and health services, customer service, inventory management, and maintaining the Pharmacy Department. The intern completes required training and maintains knowledge and skills in healthcare and pharmacy.

Requirements

• Must be enrolled in a school of Pharmacy program.
• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evening and weekend hours.

Responsibilities

• Greet customers and patients, offer assistance with products and services, address questions and issues, and build strong customer relationships.
• Model customer-service best practices, including courtesy, proactive assistance, identifying customer needs, and helping customers until their needs are met.
• Learn from store and pharmacy team members, field leadership, and customers and patients.
• Assist with the practice of pharmacy under pharmacist supervision and in accordance with state, federal, and company policies.
• Follow the Walgreen Co. Pharmacy Code of Conduct and standard operating procedures for prescription entry, third-party processing, filling, and dispensing.
• Assist pharmacists and other healthcare providers with patient care and services permitted by the state scope of practice, including patient counseling and services such as blood pressure checks and medication therapy management.
• Immediately report prescription errors to the pharmacist on duty and follow company policies and procedures related to pharmacy errors and the Quality Improvement Program.
• Follow the Walgreen Co. Good Faith Dispensing policy.
• Register related sales on the assigned cash register and collect and handle cash as required.
• Help customers locate products, including accompanying them to the OTC aisle when possible.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use knowledge of company asset-protection techniques and file claims for Rx drug shipment overages, shortages, order errors, and damaged goods.
• Help maintain the Pharmacy Department's supplies, cleanliness, neatness, and orderly appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Complete required training and maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed