Pharmacy Intern

CVS Health•Hattiesburg, MS

13d•Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern applies pharmacy-school learning in a retail pharmacy setting while developing skills for future Pharmacist responsibilities. Under the direction of a preceptor, the intern completes a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, as well as an overview of store, district, and regional operations. The intern supports pharmacy operations and helps ensure prescriptions are filled promptly, safely, and accurately while providing caring patient service. The role requires consistent use of standard operating procedures, best practices, and effective communication, and contributes to a safe, inclusive, and engaging team culture. As experience grows, the intern assumes increasing responsibility for the safety and effectiveness of pharmacy operations. Duties may include supporting prescription fulfillment, patient interactions and counseling under pharmacist supervision, inventory activities, team coaching, and additional patient health services where permitted by law and supported by required training and certification. Where permissible, the intern may also complete requirements to obtain Technician Immunizer status and support vaccine preparation and administration.

Requirements

Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate on tasks, switch between tasks quickly, and verify prescription information and label accuracy.
Ability to provide friendly customer service, understand patient reactions, and work effectively with a team.
Verbal and written communication skills, including active listening and accurately conveying or receiving detailed spoken instructions.
Ability to use math to determine quantities such as tablets to dispense, days’ supply, and required bottles.
Ability to identify challenging patient or colleague interactions and select an appropriate response.
Ability to meet the stated physical demands, including mobility and extended upright posture; lifting up to 20 lbs occasionally and up to 10 lbs frequently; reaching, stooping, repetitive finger movements, visual acuity, and handling items.
Ability to work in a pharmacy team while complying with applicable laws, regulations, professional standards, ethical principles, and company policies.

Nice To Haves

1+ years of related work experience in pharmacy, retail, medical, or customer service.
Ability to become immunization certified and provide patient immunizations once state requirements are met.
Ability to work in the home store and at other market locations to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
Follow company Standard Operating Procedures and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide empathetic, personalized patient service in person and over the phone; offer immunizations and other services where appropriate, and resolve or escalate patient problems.
Offer counseling, answer medical questions, and solicit patient medical-history information when appropriate under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances, recordkeeping, patient privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform physical tasks required for the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and handling objects.