Pharmacy Intern

CVS Health•Hammond, IN

22d•$21 - $24•Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on pharmacy experience while preparing the intern for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, the intern completes a comprehensive training roadmap involving Key Learning Experiences, activities, and time with district leaders, while gaining exposure to store, district, and regional operations. In the pharmacy, the intern supports smooth operations and prompt, safe, and accurate prescription fulfillment, and delivers caring service to patients. The role emphasizes following standard operating procedures and best practices, communicating effectively, demonstrating empathy, and contributing to a safe and inclusive culture. As experience increases, the intern takes on greater responsibility for pharmacy operations and patient care. Duties are performed within applicable law and regulation, company policies, required training, and the supervision of a licensed pharmacist where required. Where permitted, the intern may also support immunizations after completing relevant licensing and training requirements. This is a part-time position. The stated typical pay range is $20.50–$24.25. Benefits and programs may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, subject to hours worked and eligibility.

Requirements

Be accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
Maintain regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Concentrate on tasks over time, pivot quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly, helpful customer service; understand patient reactions and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, and apply active listening.
Use mathematics to solve pharmacy problems, such as calculating tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the physical demands of the position, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.
Communicate spoken instructions accurately and receive detailed information orally.

Nice To Haves

At least one year of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to become immunization certified; once state regulations are met, interns are encouraged to provide patient immunizations.
Ability to work in the home store and at other locations across the market to meet business needs.
Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
Follow company standard operating procedures at pharmacy workstations to support pharmacists and technicians in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Create positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Offer counseling, answer medical questions, and collect patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where allowed by state regulation.
Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Build clinical and technical knowledge, contribute to a high-performing team, maintain a growth mindset, and be receptive to feedback.
Remain flexible for scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
Where permissible, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where supporting immunizations, educate patients about vaccine importance, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events as required, and review, collect, track, and document patient information.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.