Pharmacy Intern

CVS Health • Highland Park, IL

8d • Onsite

About The Position

CVS Health 3rd year Pharmacy Interns apply pharmacy-school learning in retail pharmacy practice while preparing for increasing responsibility and a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap of Key Learning Experiences, activities, and time with district leaders, gaining an overview of store, district, and regional operations. They assist the pharmacy team in maintaining smooth operations and filling prescriptions promptly, safely, and accurately while delivering caring patient service. Interns follow Standard Operating Procedures and best practices, communicate effectively, and contribute to a safe, inclusive, and engaging culture.

As their experience grows, interns take on increased responsibility for pharmacy operations and patient care. Duties include supporting prescription workflow, providing patient service, assisting with inventory, and offering additional health care services where allowed by law and supported by required training. Where permissible, interns may complete additional training and licensure requirements to support vaccine preparation and administration. This is a part-time position. The typical pay range is $20.00–$23.75. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Accepted into or actively enrolled in an ACPE-accredited college or school of pharmacy.
• Possess, or be in the process of obtaining, valid intern and/or technician licensure as required.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly customer-service approach, awareness of patient reactions, and ability to respond appropriately.
• Verbal and written communication skills to interact with patients and colleagues; active listening skills.
• Ability to use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, and grasp; perform repetitive finger movements; use hands and arms in multiple directions; adjust machines precisely; stoop and bend; and perform close visual-acuity tasks.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; consistently move objects using negligible force.
• Ability to accurately express and exchange detailed spoken instructions and receive detailed oral information.
• Regular and predictable attendance, including nights and weekends.

Nice To Haves

• At least 1 year of related work experience in pharmacy, retail, medical, or customer service.
• Ability to become immunization certified and, once state requirements are met, strive to provide patient immunizations.
• Ability to work in the home store and other locations across the market to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete the comprehensive training roadmap, including Key Learning Experiences, activities, and time with district leaders.
• Follow company Standard Operating Procedures at pharmacy workstations and support pharmacists and technicians in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Offer counseling, answer medical questions, and obtain patient medical history when appropriate under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulation.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, such as putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing at offsite clinics, where allowed by law and supported by required training and certification.
• Where permissible, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other benefit programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed