Pharmacy Intern

CVS Health • Columbus, OH

21d • Onsite

About The Position

CVS Health’s 3rd year Pharmacy Intern role provides hands-on experience applying pharmacy school learning in a retail pharmacy setting and preparing for a future Pharmacist role. Under the direction of a preceptor, interns complete a comprehensive training roadmap that includes Key Learning Experiences, activities, and time with district leaders, while gaining an overview of store, district, and regional operations. Interns assist the pharmacy team with smooth operations and the prompt, safe, and accurate fulfillment of prescriptions, while delivering caring service to patients. They learn to follow Standard Operating Procedures, pharmacy workflow procedures, best practices, and effective communication practices. Interns are expected to demonstrate empathy and genuine care in customer and colleague interactions and contribute to a safe, inclusive, and engaging workplace. The role includes regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require. This is a part-time position. The typical pay range is $20.00–$23.75. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Accepted into, or actively enrolled in, an ACPE-accredited college or school of pharmacy.
• Possess or be in the process of obtaining valid intern and/or technician licensure as required.
• Ability to complete required training within the designated timeframe.
• Ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Ability to provide friendly assistance, understand patient reactions, and respond appropriately.
• Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurate communication of detailed instructions.
• Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Ability to meet the stated physical demands, including standing or remaining mobile for extended periods; reaching, stooping, repetitive hand and finger use, close visual work, and lifting or exerting force as described in the posting.
• Ability to receive detailed information through oral communication and accurately express or exchange detailed information verbally.

Nice To Haves

• At least 1 year of related work experience in a pharmacy, retail, medical, or customer service setting.
• Ability to become immunization certified and provide patient immunizations once state regulations are met.
• Ability to work at the home store and at other market locations to meet business needs.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Complete a comprehensive training roadmap, including Key Learning Experiences, activities, and time spent with district leaders.
• Follow company Standard Operating Procedures and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off.
• Help pharmacists and technicians manage and improve patient health and ensure prescriptions are fulfilled safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and solve or escalate patient concerns.
• Offer counseling, answer medical questions, and gather patient medical history when appropriate and under the direct supervision of a licensed pharmacist.
• Take telephonic prescriptions from prescribers and contact prescribers to clarify prescriptions or facilitate medication changes where permitted by state regulations.
• Provide in-the-moment coaching, training, and mentoring to pharmacy team members and share best practices.
• Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Remain receptive to feedback, contribute to a high-performing team, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed and appropriately trained or certified.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Where permitted, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report events as required, and review, collect, track, and document patient information.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within designated timeframes.
• Perform physical tasks including standing and moving for extended periods, lifting, scanning, and bagging items, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting or transcribing information.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed