Pharmacy Infusion Operations Manager

HealthPartners Clinic Stillwater • Saint Paul, MN

4h • $74 - $111

About The Position

The Manager, Pharmacy Infusion Operations provides strategic and operational leadership for pharmacy services supporting Regions Hospital infusion operations, including the Regions Cancer Center, Regions Specialty Infusion, Woodbury Infusion, and Coon Rapids Infusion, as well as HealthPartners Specialty Infusion. The manager is accountable for safe, high-quality, compliant, and financially responsible pharmacy operations across these sites and for oversight, development, and performance of the pharmacists and pharmacy technicians supporting infusion departments.

The role aligns and integrates pharmacy operations with the system Oncology/Infusion Program, partners with the Pharmacy Revenue Integrity Program Manager to optimize medication access, reimbursement, charge capture, and financial performance, and collaborates with clinical and operational leaders to deliver consistent, patient-centered infusion services. The manager leads planning and pharmacy operational implementation for future growth, including expansion of infusion locations, services, and home infusion capabilities. Serving as the primary pharmacy operational partner for assigned East Metro infusion services, the manager translates system strategy into reliable local execution.

The manager partners with site pharmacists, nursing and physician leaders, clinic operations, patient access, finance, supply chain, revenue cycle, payer strategy, information technology, and 340B leadership to standardize operations, improve performance, optimize site of care, support compliant 340B program performance, and advance ambulatory and home infusion capabilities.

Requirements

• Bachelor of Science in Pharmacy or PharmD.
• 3–5 years of health-system pharmacy experience.
• Licensed pharmacist in the state of Minnesota.
• Comprehensive knowledge of infusion pharmacy operations, including oncology and non-oncology medication-use processes, sterile compounding, hazardous drug handling, medication safety, and applicable regulatory and accreditation requirements.
• Knowledge of USP <797>, USP <800>, federal and state pharmacy regulations, quality standards, and regulatory-readiness expectations applicable to infusion pharmacy services.
• Knowledge of medication procurement, inventory management, drug-shortage mitigation, waste reduction, and supply continuity for high-cost, hazardous, and non-hazardous medications.
• Demonstrated ability to lead, standardize, and continuously improve pharmacy operations across multiple infusion locations while addressing site-specific clinical and operational needs.
• Strong people-leadership and workforce-management skills, including staffing-model development, recruitment, onboarding, competency assessment, performance management, employee development, engagement, and succession planning.
• Demonstrated project- and change-management skills, including planning and implementing complex initiatives across multiple sites, departments, and professional disciplines.
• Ability to collaborate effectively and build consensus with pharmacy, oncology, nursing, medical staff, finance, patient access, revenue cycle, supply chain, information technology, and other clinical and operational leaders.
• Excellent written, verbal, presentation, and executive communication skills, including the ability to translate complex clinical, operational, regulatory, and financial information into clear recommendations and decisions.
• Ability to lead through ambiguity and organizational change, prioritize competing initiatives, manage deadlines, resolve complex operational issues, and exercise sound independent judgment.
• Demonstrated ability to establish operational standards, performance expectations, governance, escalation pathways, and accountability mechanisms across geographically distributed sites.
• Ability to lead through influence across interdisciplinary teams and develop trusted partnerships with site pharmacists, nursing leaders, physician leaders, clinic operations, and system program leaders.
• Ability to use operational and financial data to identify variation, establish priorities, measure results, and sustain improvement.

Nice To Haves

• Strong understanding of Epic functionality and workflows.
• Experience managing pharmacy services across multiple infusion locations.
• Advanced training in pharmacy operations and administration.
• Knowledge of or experience with home infusion, including patient- and medication-specific considerations, reimbursement and cost management, operations, and business development.
• Knowledge of and experience with 340B program operations, compliance requirements, and related operational pharmacy considerations.
• Strong analytical and financial acumen, including ability to develop and manage budgets, evaluate productivity and service-line performance, establish meaningful metrics, interpret data, and implement corrective actions.
• Knowledge of infusion reimbursement and revenue-cycle operations, including medical-benefit billing, payer requirements, medication access, prior authorization, charge capture, coding, denial prevention, and financial performance.
• Ability to develop business cases and operational plans for service growth, including new infusion locations, expanded therapies, alternative sites of care, and home infusion capabilities.
• Proficiency with Epic medication and infusion functionality, reporting tools, and clinical decision support.
• Knowledge of payer-mandated site-of-care requirements, white-bagging and specialty-pharmacy distribution models, and operational implications for patient access and infusion delivery.
• Experience developing and using dashboards for capacity, productivity, medication turnaround time, waste, medication access, financial performance, quality, and workforce outcomes.

Responsibilities

• Provide operational leadership and accountability for pharmacy services supporting Regions Cancer Center, Regions Specialty Infusion, Woodbury Infusion, Coon Rapids Infusion, and HealthPartners Specialty Infusion.
• Ensure safe, effective, compliant, patient-centered, and financially responsible medication-use processes; standardize workflows and performance expectations across sites; oversee regulatory readiness, quality improvement, medication safety, and resolution of operational issues.
• Lead, develop, and evaluate pharmacists and pharmacy technicians supporting infusion services.
• Establish staffing models and role expectations; manage recruitment, onboarding, scheduling, competency, performance, engagement, and succession planning.
• Promote accountability, collaboration, and a culture of safety, inclusion, and continuous improvement.
• Integrate pharmacy operations with the system Oncology/Infusion Program and collaborate with clinical, operational, finance, access, and revenue-cycle leaders.
• Partner with the Pharmacy Revenue Integrity Program Manager to support medication access, reimbursement, charge capture, denial prevention, and financial performance.
• Lead pharmacy operational planning and implementation for future growth of Regions infusion services, including new locations, expanded therapies, alternative sites of care, and home infusion.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits supporting health, time off, retirement planning, and continuous learning opportunities.
• Support for work-life balance.
• Inclusive work environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager