Pharmacy Fulfillment Technician (Indianapolis 7:00am - 3:30pm)

SelectQuote Insurance•Indianapolis, IN

3d•Onsite

About The Position

The Pharmacy Fulfillment Technician (PFT) performs pharmacy-related data entry and patient registration in accordance with state and federal regulations, under direct supervision. The role resolves third-party rejects, responds to high-volume customer inquiries, follows standard operating procedures and SelectRx policies, and uses pharmacy systems to obtain patient and drug information. The technician also operates automated machinery to pre-sort and package medications as part of the fulfillment production process. This position works in a production or warehouse environment and requires regular presence on the production floor. It has no direct supervisory responsibilities.

Requirements

Basic PC skills, including starting and shutting down a computer; using a mouse; opening, closing, and switching between programs; saving files; printing documents; accessing information online; touch typing; and formatting documents.
Intermediate keyboarding skills of at least 35 words per minute.
Strong interpersonal communication and organizational skills.
Proficiency in reading, writing, and speaking English.
For associates assigned to the Indianapolis, Indiana facility: Indiana State Pharmacy Technician license or active Technician-in-Training license required.
Ability to stand and walk for at least eight hours during the workday, move frequently between workstations and production areas, and perform recurring bending, stooping, reaching, and stair or ladder climbing.
Ability to use hands and arms to handle, operate, or monitor equipment; move, position, or transport materials or products weighing up to 15 pounds with or without assistance; and sustain extended periods of standing at a computer or workstation.

Nice To Haves

One year of experience in a retail pharmacy, fulfillment, or call center environment as a Pharmacy Technician.
National Pharmacy Technician Certification (PTCB or NHA).

Responsibilities

Process new patient registrations by entering data into the Pioneer system.
Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes).
Resolve data-entry-related exceptions.
Operate automated machinery, sort medications, and move inventory through workflow stages while focusing on quality control.
Count and fill prescriptions, affix labels, and pack and ship medications.
Clean and help maintain machinery and keep the work area orderly.
Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting claims according to individual plan requirements.
Assist pharmacists by identifying and communicating issues to senior-level staff as appropriate.
Perform duties according to SelectRx’s philosophy and standards, conveying courtesy, respect, enthusiasm, and positive attitudes with clients, peers, and visitors.
Maintain client and associate confidentiality.
Understand and follow applicable departmental policies and procedures and the associate handbook necessary to perform essential job functions.
Perform other job-related tasks as directed by the Pharmacist-in-Charge and other related duties as assigned.
Adhere to SelectRx’s prescription data-entry procedures and guidelines.

Benefits

Competitive medical, dental, and vision insurance.
HSA/FSA.
Voluntary hospital indemnity, critical illness, accident insurance, and short-term disability.
Voluntary life insurance for the employee, spouse, and dependents.
Company-paid basic life insurance and long-term disability.
Retirement plan with employer match contribution and profit share.
Tuition reimbursement program.
Company perks and discount program.
Wellness and financial education resources.
Employee Assistance Program.
Incentive plans.