Pharmacy Customer Service

Red Rock Pharmacy LLC • Springville, UT

5d • Onsite

About The Position

Red Rock Home Pharmacy is looking for a Customer Service Representative for our Springville, UT location. This role involves handling inbound and outbound calls, assisting patients and healthcare providers with prescription-related inquiries, and ensuring accurate data management. The representative will coordinate with pharmacy staff and prescribers, document interactions, and resolve customer concerns while maintaining HIPAA compliance. The position requires meeting performance standards for quality and customer satisfaction, and performing other administrative duties as assigned.

Requirements

• Excellent organizational and time management skills.
• Strong active listening, interpersonal, and communication skills.
• Friendly, professional, and patient-focused attitude.
• Proficient in basic computer applications and data entry.
• Ability to communicate effectively, both verbally and in writing.
• Must be at least 18 years of age.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Answer inbound and place outbound calls in a courteous, professional, and timely manner.
• Assist patients, caregivers, healthcare facilities, and providers with prescription inquiries, refill requests, order status, and general pharmacy questions.
• Accurately collect and verify patient demographics, insurance information, and prescription details.
• Coordinate with pharmacists, pharmacy technicians, prescribers, and healthcare facilities to ensure timely resolution of customer needs.
• Document all customer interactions accurately and maintain complete records within the pharmacy management system.
• Resolve customer concerns by researching issues and providing prompt, accurate, and compassionate solutions.
• Process prescription refill requests and route clinical questions to the pharmacist when appropriate.
• Maintain strict compliance with HIPAA regulations and protect the confidentiality of patient health information.
• Meet established performance standards for quality, productivity, and customer satisfaction while delivering exceptional service.
• Perform other administrative and customer service duties as assigned to support daily pharmacy operations.

Benefits

• Generous paid time off (PTO).
• Highly competitive compensation.
• 401(k) retirement plan.
• Health, dental, and vision insurance, along with life insurance, AD&D, and short-term disability coverage.
• Access to a vast network of people, information, and resources to support your professional growth and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed