Pharmacy Customer Service Representative - Full-time - TBD Pharmacy

Live Oak Pharmacy • Plano, TX

7h • $15 - $16 • Onsite

About The Position

We're a growing independent pharmacy looking for a friendly, dependable Customer Service Representative to be the first point of contact for our patients. If you're organized, patient-focused, and good on the phone, we'd like to hear from you.

Requirements

• High school diploma or equivalent
• Strong communication and customer service skills
• Comfortable with computers, phones, and basic data entry
• Dependable, punctual, and able to work in a fast-paced environment
• Able to stand for extended periods and lift up to 25 lbs

Nice To Haves

• Prior pharmacy, retail, or healthcare front-desk experience
• Knowledge of PioneerRx pharmacy software
• Bilingual English/Spanish

Responsibilities

• Greet patients at the counter and answer incoming phone calls
• Make phone calls to inform patients that we received their prescriptions
• Take refill requests and check prescription status
• Process point-of-sale transactions and handle cash, and card
• Schedule deliveries and follow up with patients on ready prescriptions
• Keep the front counter, waiting area, and OTC shelves clean and stocked
• Maintain patient confidentiality in accordance with HIPAA

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Health insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED