Pharmacy Customer Service Assoc. Cert

Walgreens•Nacogdoches, TX

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience, provides courteous and efficient checkout service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. Responsibilities span customer service, retail operations, and pharmacy support. The associate assists with prescription processing, inventory management, workflow, customer questions, checkout, merchandising, and store maintenance. The position also includes photo-area services and web pickup responsibilities. The associate must be fluent in reading, writing, and speaking English, except in Puerto Rico, and must be willing to work a flexible schedule that includes evenings and weekends. The role requires earning and maintaining PTCB certification through the designated training program and/or state-required certification or registration, attending training, completing assigned learning, and maintaining knowledge of healthcare and pharmacy developments.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and answer questions to provide a positive customer experience.
Model customer-service best practices, including courteous interpersonal habits and proactive assistance.
Provide fast, friendly checkout service; recommend products and companion or trade-up items; process purchases, payments, voids, returns, rain checks, refunds, and exchanges.
Help customers locate over-the-counter products and maintain clean, well-merchandised counters and shelves.
Take inventory, maintain records, check in and price merchandise, and construct and maintain promotional, seasonal, and sale displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors while following company policies and the Quality Improvement Program.
Follow the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
Comply with state and local laws regarding regulated products.
Complete resets and revisions, separate and place food products according to policy, rotate consumable stock using first-in, first-out procedures, and restock items.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, orderly interior and exterior store conditions and comply with company policies while maintaining respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated program and/or state-required certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.