Pharmacy Customer Service Assoc. Cert

Walgreens•Houston, TX

3d•$16 - $20•Onsite

About The Position

This role provides a distinctive, friendly customer experience while supporting retail checkout and pharmacy operations. The associate serves customers at the register, helps resolve questions and issues, and assists the pharmacist under direct supervision in accordance with state and federal regulations. Pharmacy support includes using pharmacy systems to obtain patient and drug information, process prescriptions, retrieve and count medications, and help maintain workflow. The position also supports store merchandising, inventory, photo services, online order pickup, and store upkeep. The associate must earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous and efficient customer service, recommend products and companion items, and assist customers in locating products.
Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional setups.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions by retrieving, counting and pouring medications, verify medications, and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors promptly and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, storing and tracking pharmaceutical shipments; file claims for overages, shortages, order errors, and damaged prescription drugs.
Follow state and local laws concerning regulated products, including alcohol and tobacco.
Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking out-of-stock items.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Maintain clean, neat and orderly interior and exterior store conditions; comply with company policies and maintain respectful coworker relationships.
Complete assigned special projects and other duties.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain relevant healthcare and pharmacy knowledge.