Pharmacy Customer Service Assoc. Cert

Walgreens • Waukesha, WI

2d

About The Position

Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy. Uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role includes customer service and sales activities, cash-register operations, merchandising, inventory support, store maintenance, and photo-area services. Pharmacy duties include entering patient and drug information, filling prescriptions, supporting pharmacist workflow, handling appropriate calls and claims, and following pharmacy laws, policies, and quality procedures.

Earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. Attends assigned training, completes requested PPLs, earns continuing education credits, and maintains knowledge of healthcare and pharmacy developments. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. Requires willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance, resolve customer issues, and provide courteous, friendly, fast, and efficient service.
• Model and share customer-service best practices with team members.
• Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
• Operate the cash register, process purchases and transactions, and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications, verify medicines, and check for possible interactions.
• Assist pharmacists with scheduling and workflow; report prescription errors immediately and follow company policies and the Quality Improvement Program.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
• Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments.
• Use asset-protection techniques and file claims for pharmacy merchandise overages, shortages, order errors, or damaged goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
• Follow food-separation and product-placement procedures, assist with stock rotation using first-in, first-out practices, and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers at the store.
• Help maintain clean, neat, orderly interior and exterior store conditions.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
• Earn and maintain PTCB certification through the designated program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed