Pharmacy Cust Associate I - BioPlus Specialty Pharmacy (Infusion)
About The Position
BioPlus Specialty Pharmacy, a member of the Elevance Health family of companies, offers unparalleled service focused on whole health. Through clinical expertise, digital capabilities, and broad access to specialty medications, they deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. This role is primarily virtual, with occasional in-office requirements for training and monthly meetings. Candidates must be within a reasonable commuting distance to Lake Mary, FL. The Pharmacy Customer Associate I responds to basic customer inquiries via phone and written correspondence regarding pharmacy retail and mail order prescriptions.
Requirements
- Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
- Ability to take digital notes while engaging in conversations with members.
- Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Nice To Haves
- Specialty Pharmacy or Healthcare experience preferred.
- Call center experience preferred.
- Experience or familiarity with electronic record management (EMR) systems is highly preferred.
Responsibilities
- Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
- Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
- Completes necessary research to provide proactive, thorough solutions.
- Displays ownership of service requests ensuring high quality resolution and follow-through.
- Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.
Benefits
- merit increases
- paid holidays
- Paid Time Off
- incentive bonus programs
- medical
- dental
- vision
- short and long term disability benefits
- 401(k) +match
- stock purchase plan
- life insurance
- wellness programs
- financial education resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
