Pharmacy Cust Associate I - BioPlus Specialty Pharmacy (Infusion)

Elevance Health•Lake Mary, FL

8d•Hybrid

About The Position

Pharmacy Customer Associate I - BioPlus Specialty (Infusion) BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. Shift & Hours: Monday to Friday: 10:00AM – 6:30PM EST Saturday and Sunday off Office Location: 3200 Lake Emma Road, STE 1000, Lake Mary, FL 32746 In Office Expectation: Virtual; This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. Associates will be required to physically come into the Lake Mary, FL office one time per month, typically this will be around the first of each month. The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.

Requirements

Requires an HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

Specialty Pharmacy or Healthcare experience preferred.
Call center experience preferred.
Ability to take digital notes while engaging in conversations with members.
Experience or familiarity with electronic record management (EMR) systems is highly preferred.
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
Interacts with internal and external customers (could include subscribers, providers, group or benefit administrators, physician offices, third party representatives, and other Blue Cross Plans) to provide claims, customer service, and/or membership support.
Completes necessary research to provide proactive, thorough solutions.
Displays ownership of service requests ensuring high quality resolution and follow-through.
Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools and resources available to them.