Pharmacy Concierge (BILINGUAL SPANISH REQUIRED) - Full Time - Unity Health, Upper Cardozo

Maxor National Pharmacy Services, LLC•Washington, DC

14d•Onsite

About The Position

VytlOne (formerly Maxor National Pharmacy Services) is seeking a compassionate, customer service oriented, bilingual Spanish, full time Pharmacy Concierge for one of our clinic-based pharmacies located in Washington, DC. The concierge role is designed to provide personalized attention to patients in order to enhance the customer service experience. This role is a launching point for a career in pharmacy, with constant opportunities for growth and advancement with VytlOne.

Requirements

High school diploma or GED equivalent required
1 year customer service experience preferred
Reliability and desire to grow is paramount
Ability to communicate well with people from a diverse background
A commitment to treating all patients with empathy and compassion
Basic technical and organization skills
High customer service orientation, exhibiting a welcoming disposition with the ability to be consistently polite, helpful, kind, courteous and discreet.
Fluent Bilingual Spanish speaking skills a MUST
The successful candidate should have the ability to communicate well with people from various backgrounds, specifically those with diverse race, ethnicity, gender identity and sexual orientation.

Responsibilities

Warmly greet customers upon arrival in a professional and courteous manner.
Maintain order and efficiency in lobby area.
Facilitate communication between patients and back-end pharmacy staff.
Provide direction and assistance for patients in need of Unity Health Care Pharmacy services beyond the pharmacy.
Work with patients to improve understanding of pharmacy communication systems.
Offer a warm “thank you for your business” to exiting customers.
Promptly report any allegations of impropriety to the Compliance Department.
Comply with VytlOne’s Ethical Business Conduct policy and VytlOne’s Compliance Program.
Remain free from exclusion under the Office of the Inspector General and SAMS Medicare/Medicaid lists.
Complete required training, as assigned, within the established timeframes.
Must be able to cope with the mental and emotional stress of the position.
Maintain regular attendance in accordance with established policies.
Perform other job-related duties as assigned.