Pharmacy Collections Specialist (Mon-Fri 8:30a-5p EST)

SelectQuote, Inc. • UNAVAILABLE, Remote

17h • Remote

About The Position

The Collection Specialist is responsible for collecting and posting payments, managing patient account payments, and resolving past-due patient balances. This role involves monitoring accounts receivable, contacting customers with overdue accounts to collect payments or negotiate payment plans, and utilizing various tools to locate customers. The specialist will maintain detailed records of contacts and collections, resolve customer billing issues, submit reports on unpaid accounts, and communicate trends to the team. Additionally, the role requires answering patient, clerical staff, and insurance company questions, participating in educational activities and staff meetings, and maintaining strict confidentiality in accordance with HIPAA guidelines. The position also includes other duties as assigned, ensuring a level of productivity suitable for the department.

Requirements

• Ability to operate a computer, computer software, and basic office equipment
• Ability to operate a multi-line telephone system
• Skill in answering a telephone in a pleasant and helpful manner
• Ability to read, understand, and follow oral and written instructions
• Ability to establish and maintain effective working relationships with patients, associates, and the public
• Proficiency reading, writing, and speaking English is required
• 1 year of medical billing and collections practice experience preferred
• Knowledge of basic medical coding and third-party operating procedures and practices preferred
• Knowledge of business office procedures
• Pharmacy Technician Certification required (PTCB or NHA)
• Indiana and Pennsylvania State Pharmacy Technician license required, or willing to obtain

Responsibilities

• Monitor accounts receivable and identifies overdue accounts to be addressed
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
• Use credit bureau data, post office information, internet searches, and other tools to try to locate customers who have moved or changed phone numbers
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
• Resolve customer issues and complaints concerning billing or escalate to supervisor as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Communicate any insurance changes or Accounts receivable trends among the team
• Maintains a level of productivity suitable for the department.
• Answering questions from patients, clerical staff, and insurance companies
• Participating in educational activities and attending staff meetings
• Maintaining the strictest confidentiality; adhering to all HIPAA guidelines and regulations
• Other duties as assigned

Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed