Pharmacy Care Coordinator

UnitedHealth Group • Irvine, CA

3d • $18 - $32 • Remote

About The Position

The Pharmacy Care Coordinator is responsible for providing clinical and technical support under the supervision of a registered pharmacist to coordinate ongoing care and treatment plans for Optum patients. Their duties involve interaction with customers, members, patients, providers, internal departments and/or external third parties.

Schedule: Monday-Friday, 8am-5pm PST
Location: Remote in PST. You’ll enjoy the flexibility to telecommute from anywhere in the Pacific Time Zone as you take on some tough challenges. If you reside in Los Angeles or Orange County, you may be asked to come onsite 1-2 times per year for meetings.

Requirements

• High School Diploma/GED
• 1+ years of experience as a Pharmacy Technician or Medical Assistant
• 1+ years of face-to-face or telephonic customer service experience
• 1+ years of experience utilizing medical and pharmacy terminology
• 1+ years of experience with medication therapeutic categories
• 1+ years of experience with identifying the generic name for brand name drugs and vice versa
• Basic level of proficiency with Windows and Microsoft Office applications (Word, Excel)

Nice To Haves

• National Pharmacy Technician Certification (PTCB)
• Possess and maintain an active pharmacy technician license in the state of CA
• 3+ years of experience working as a Pharmacy Technician or Medical Assistant
• 1+ years of experience in hospital, ambulatory care or other healthcare setting
• 1+ years of experience with an understanding of indication for medication
• Experience in managed care setting
• Bilingual in Spanish/English

Responsibilities

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern every internal and external customer
• Coordinate patient care as directed by clinicians, company standards, and policies
• Works as a member of the Pharmacy Care Management team by assisting clinical pharmacists to resolve medication related issues or problems
• Proper, concise, and complete documentation of pertinent patient information in the electronic medical record
• Assists with data management and recording results for month-end reports
• Assists in Pharmacy Services wellness programs (i.e. transition of care medication reconciliation and disease management clinics) by: Retrieving pertinent patient information for new patient referrals or recent hospital/SNF discharge Contacting patients post hospitalization to perform medication review and information gathering Performing patient “Missed Appointment / No Show” procedures
• Answering incoming phone calls and directing patient messages
• Collaborating with other members of the health care team
• Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Updating job knowledge by participating in educational opportunities
• Participating in process improvement initiatives, site staff meetings and departmental meetings
• Always Adhering to Universal Precautions and safety policies and procedures
• Other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED