Pharmacy Assistant | Employee Mail Order | Full-Time
Christiana Care Health Services•Newark, DE
•Onsite
About The Position
ChristianaCare's Mail Order Pharmacy Department is seeking a full-time Pharmacy Assistant to join their team. This position is scheduled for day shift hours, Monday through Friday from 8:30 a.m. to 5:00 p.m., with no weekend or holiday requirements. The Pharmacy Team dispenses approximately 6,200,000 individualized patient doses per year, as well as 170,000 retail/mail order prescriptions, ensuring medications are safe and efficacious. This role offers career advancement and the opportunity to impact health within an organization recognized nationally for excellence.
Requirements
- Minimum high school diploma or equivalent
- Some experience in receiving and putting away boxes
- Some experience in preparing items to be shipped
- Some experience in using a computer
- Some experience in customer service answering/making phone calls
- Some experience in operating a point-of-sale system & collecting electronic payments
Responsibilities
- Assist pharmacists and pharmacy technicians in providing timely, efficient, cost-effective, and appropriate pharmaceutical care.
- Maintain a clean and orderly work area, including removing trash to appropriate receptacles.
- Break down pallets of shipping supplies, store them, and restock pharmacy shipping stations.
- Complete assignments in the shipping workflow under supervision, following standard operating procedures for medication deliveries.
- Meet courier afternoon deadlines for timely medication delivery to patients.
- Make or answer telephone calls according to ChristianaCare standards and greet patients and Caregivers courteously.
- Securely collect credit payment information from customers and protect private cardholder information.
- Enter patient payment information into pharmacy point-of-sale systems.
- Make credit card adjustments for refunds or overcharges when appropriate.
- Ensure a favorable patient experience related to payment information and accurate shipping addresses.
- Provide exceptional customer service to all internal and external customers.
- Maintain low error rates at point-of-sale and shipping software workstations.
- Complete mandatory education and assigned competencies.
- Maintain current knowledge of departmental policies and procedures.
- Recommend ideas for improvement of methods and procedures to promote efficiency and effectiveness.
- Perform assigned work safely, adhering to established departmental rules and practices.
- Report unsafe activities, conditions, hazards, or violations to supervisor.
- Perform other duties as required or assigned for emergency or operational reasons.
Benefits
- Medical/dental/vision insurance coverage on the first day of employment
- Paid PTO
- Retirement plans
- Twelve weeks of paid parental leave
- Annual membership to care.com
- Access to backup care services for dependents through Care@Work
- Retirement planning services
- Financial coaching
- Fitness and wellness reimbursement
- Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more
- Employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
