Pharmacy A/R Support Representative

ScriptPro LLC•Mission, KS

3d•Hybrid

About The Position

ScriptPro is a company that develops, sells, and supports robotics and services for pharmacies across the United States and Canada. The Strategic Planning department is looking for a Pharmacy Accounts Receivable Support Representative to support the Financial Advantage initiative. This role involves working within customer pharmacy reconciliation platforms to manage prescription transaction payment processing, oversee accounts receivable activities, ensure compliance, generate reports, and resolve issues. Success requires strong attention to detail, effective collaboration, and a solid understanding of pharmacy-related financial processes.

Requirements

3+ years of experience as a retail pharmacy technician
Proficiency in Microsoft Excel and familiarity with other Microsoft Office applications
Ability to manage and organize data files
Strong problem-solving skills
Strong written and verbal communication skills
Ability to prioritize tasks and manage time effectively in a deadline-driven environment
Must have high-speed reliable internet access with a hard-wired connection
Must have a distraction free home office workspace
Must be willing to participate in video virtual meetings (camera on)
Requires routine use of standard equipment and extended computer use.
Employee must be able to sit, use hands and fingers, and occasionally lift, squat, stoop, bend, and reach.
Problem-solving, practical learning, and instruction interpretation skills are essential.

Nice To Haves

Bachelor’s degree preferred
Pharmacy experience preferred

Responsibilities

Establish and maintain effective relationships with customers and insurance payers
Monitor and manage the import of client sales transmissions
Retrieve, download, and input payment file data
Monitor and import daily deposit data
Reconcile payments and remittance details
Investigate and resolve payment exceptions
Provide responsive and professional customer service
Collaborate with other team members and customers to ensure data accuracy and timely issue resolution
Maintain documentation of processes and procedures to support consistency and compliance
Identify opportunities for process improvement and contribute to system enhancements
Ensure adherence to HIPAA and other regulatory requirements related to patient and payment data
Perform additional duties and support projects as assigned