Pharmacist Manager

CVS Health•Commerce, TX

3d•$65 - $85•Onsite

About The Position

The Pharmacist Manager leads and develops a retail pharmacy team to provide safe, effective, and compassionate patient care. The role models CVS Health’s standards, supports pharmacy performance, guides the team through change, identifies improvement opportunities, and recognizes colleague success. The manager works at the bench, provides patient counseling, and ensures work complies with legal and regulatory requirements. The manager oversees pharmacy operations and staffing, including coaching and performance management, safe prescription fulfillment, immunization services, inventory practices, onboarding and training, and compliance with Board of Pharmacy requirements. The role partners with the Store Manager to develop a pipeline of cross-trained colleagues, oversees Staff Pharmacists and District Support Pharmacists where applicable, creates or delegates pharmacy scheduling, and uses business reporting to develop operational action plans. The Pharmacist Manager fosters a safe, inclusive, and supportive team culture; maintains clinical and technical expertise; and supports pharmacist-delivered clinical services where permitted. The position requires an active pharmacist license in the store’s state, an active NPI, and 1–2 years of pharmacist experience. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete required training within the designated timeframe.

Requirements

Active Pharmacist License in the state where the store is located.
Active National Provider Identifier (NPI).
Not on the DEA Excluded Parties list.
1–2 years of experience as a Pharmacist.
Regular and predictable attendance, including nights and weekends.
Ability to complete required training within the designated timeframe.
Ability to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Ability to confirm prescription information and label accuracy.
Customer service and team orientation, including responding appropriately to patients’ reactions.
Verbal and written communication skills for interacting with patients and colleagues.
Active listening skills, including giving full attention, understanding others’ points, asking appropriate questions, and avoiding inappropriate interruptions.
Mathematical reasoning skills to calculate quantities, days’ supply, and bottle requirements for prescriptions.
Problem-resolution skills to select an appropriate response to challenging patient or colleague interactions.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive fine-finger movements; and handle items between low and high positions.
Close visual acuity for tasks such as transcribing, viewing computer terminals, and inspecting small parts.
Ability to occasionally lift or exert up to 20 lbs., frequently lift or exert up to 10 lbs., and consistently move objects requiring negligible force.
Ability to communicate spoken instructions accurately and receive detailed information orally.
Leadership skills, including setting a positive tone, delegating, empowering, motivating, coaching, and holding team members accountable.

Nice To Haves

Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program.
3–5 years of related work experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Help manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
Oversee the pharmacy team during bench shifts, coaching team members and following up consistently to improve pharmacy performance measures.
Direct the pharmacy team in following workflow procedures and safety guardrails to support accurate prescription fulfillment.
Promote compassionate patient experiences, collaborate with patients’ healthcare teams, and proactively resolve insurance or medication issues.
Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize.
Manage pharmacy inventory according to best practices, with particular attention to protecting cold-chain products.
Onboard new Technicians and Pharmacists for the store and district, train them on CVS workflow, and monitor completion of required training and licensure.
Ensure compliance with state Board of Pharmacy regulations and escalate issues or concerns to the Rx DL when needed.
Partner with the Store Manager to maintain a pipeline of cross-trained colleagues and monitor their training progress toward licensure.
Oversee Staff Pharmacists and District Support Pharmacists where applicable, manage performance, deliver annual performance reviews, and address performance gaps.
Adapt to scheduling and business needs, contribute to a safe and inclusive team dynamic, and write or delegate and oversee the pharmacy schedule.
Review business reports and develop action plans to address gaps in workflow, service, patient care, and compliance.
Build a culture of safety, empowerment, inclusion, and psychological safety by inviting feedback and taking appropriate action.
Maintain clinical and technical skills, complete required trainings and continuing medical education, and seek opportunities to expand knowledge.
Support access to care and patient outcomes through pharmacist-delivered clinical services, including testing and prescribing where permitted.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS Health policies, including requirements for controlled substances, patient privacy, security, and workplace safety.
Lead by example, delegate tasks, empower and motivate team members, foster collaboration, solve problems, adapt to change, and take accountability.
Coach, encourage, provide feedback to, discipline, or terminate pharmacy team members as appropriate.
Perform additional tasks as directed by a Supervisor or Manager.