Remote Pharmacist, Licensed (Medical Information Specialist)

Inizio Engage•Mississauga, ON

9d•CA$90,000 - CA$100,000•Remote

About The Position

This is a fully remote role where the specialist will be responsible for delivering virtual or telephonic support to identified clients, engaging customers, patients, and/or healthcare professionals in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information. The role reports to the Call Center Supervisor, Medical Information.

Requirements

Doctor of Pharmacy (PharmD)
Valid pharmacist license in the province of practice
Excellent verbal, written and listening communication skills
Available for rotating shifts Monday – Friday between 8 am EST and 8 pm EST
Computer literacy and adept at all applicable computer software, i.e., Word, Excel, Power Point and Outlook.
Ability to join frequent meetings and calls without disruption or disconnecting
Competency with Call Center Telephone Technology
Pleasant telephone manners
Ability to work both independently and within a group setting
Results oriented, excellent organizational skills and ability to work cross-functionally
Organizational skills, including working on multiple projects simultaneously
Strong problem-solving skills

Responsibilities

Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Inizio Engage, Client and Federal guidelines and regulations
Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
Enroll participants in educational seminars
Provide patient support to patients enrolled in Patient Support Programs
Collect demographic data and disposition for product, sample and literature fulfillment
Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
Accurately collect information required by individual programs and correctly capture in specific program databases
Exhibit effective communication and tele-management skills
Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
Adhere to all company policies and Standard Operating Procedures
Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
Update and submit resume upon requests for audits