Pharmacist Lead - CARE

AnewHealth • OH - Remote, OH

2d • Remote

About The Position

The Pharmacist Lead serves as the subject matter expert of their designated pharmacy center of excellence. They will work alongside Pharmacy management/leadership to drive and support department efficiencies. In this role, the expectation is to lead by example and support company and department goals as well as drive results and achieve a consistent standard of work from the team of Pharmacists. They are responsible for helping build team capabilities through leadership skills and follow up in a call center environment.

Requirements

• Bachelor’s degree in Pharmacy or Doctorate in Pharmacy (PharmD)
• Active license in state of residence
• Experience with pharmacist verification work, preferably within AnewHealth/ExactCare centers of excellence
• Ability to provide feedback and hold teams accountable to standards.
• Ability to work flexible schedule
• Strong work ethic and ability to collaborate with multiple partners
• Exceptional standards of customer care
• Strong attention to detail and high level of organization
• Problem solving ability
• Ability to multi-task
• Excellent communication skills and customer service
• Passion to help people

Nice To Haves

• Previous management/leadership experience preferred
• Clinical Judgement Expertise
• Prior interface with OutcomesMTM and Mirixa, a plus

Responsibilities

• Subject matter expert with strong customer service experience
• High attention to detail
• Displays strong knowledge of ExactCare practices
• Ability to identify and quickly use problem solving to resolve patient concerns
• Demonstrate positive work environment and hold team accountable to expectations
• Showcases the capacity to effectively multi-task and delegate assignments based on department workload
• Creating, interpreting, monitoring of Salesforce reports and expertise in RX30, Salesforce and OnBase
• Ability to prepare, monitor and follow up with Pharmacist assignment schedule
• Demonstrates superior written and verbal skills to collaborate with internal partners and resolve patient issues
• Leads with strong customer service attributes
• Indirectly manages/coaches peers on phone performance and metrics supporting calling needs
• Provide strong follow-up to other managers regarding performance on a regular basis
• Partners with team management/leadership to build relationships and improve overall communication within their department
• Embody AnewHealth’s Core Values in all communications and interactions.
• Other duties as assigned.

Benefits

• medical/dental/vision
• flexible spending
• company-paid life insurance
• short-term disability
• voluntary benefits
• 401(k)
• Paid Time Off
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level