Pharmacist Grad Intern - Massachusetts Market Area

Northeast Grocery•Shrewsbury, MA

About The Position

All work is performed under the direct supervision of a licensed pharmacist to provide practical experience in meeting patient and pharmacy business needs. The intern assists with professional tasks related to preparing prescriptions accurately and efficiently, managing inventory, counseling patients, and receiving prescriptions from prescribers by phone. The role also provides customer service through prescription intake, telephone communication, and confidential patient counseling, and participates in corporate programs and initiatives as requested. The intern stays current with ACIP immunization recommendations and makes recommendations in accordance with state law. They assist with immunization counseling, paperwork, and documentation. Interns who have completed APhA immunization certificate training and meet all state and company requirements may administer immunizations to adults under the direct supervision and with the consent of a licensed pharmacist. The role also includes completing assigned Medication Therapy Management interventions, including patient outreach, documentation, counseling, and billing.

Requirements

Successfully complete the first professional year of pharmacy study.
Hold a state-licensed pharmacy intern permit where applicable.
Have a friendly, helpful attitude and superior customer service skills.
Exercise good judgment.
Have strong organizational skills.
Have effective verbal and written communication skills.
Communicate professionally with the pharmacy team and patients.
Know state laws and regulations pertaining to pharmacy.
Know common insurance plans and billing procedures.

Nice To Haves

At least six months as a pharmacy teammate is preferred.
One year of previous community pharmacy experience is preferred.
Completion of APhA immunization certificate training and satisfaction of applicable state and company immunization requirements are needed to be eligible to administer immunizations.

Responsibilities

Comply with state and federal pharmacy regulations and company policies and procedures.
Counsel patients confidentially on medication use.
Receive new prescriptions by phone and interpret written prescriptions from prescribers.
Collect information for new prescriptions, including patient identity, contact, insurance, and allergy information.
Process prescriptions accurately, including prescription entry, dispensing, partial fills, and management of medications to be ordered.
Learn and assist with inventory control, including ordering, adjustments, outdates, and vendor returns.
Support efficient workflow, prioritize wait times, and communicate with patients about prescription-filling issues.
Help determine third-party plan eligibility, contact insurers, resolve billing issues with patients, and follow procedures for medications that are not picked up.
Ensure medications are dispensed at point of sale to the correct patient, checking date of birth for every patient every time.
Develop proficiency in company standards of practice.
Respond to questions about medications, over-the-counter products, and supplements after consulting the pharmacist.
Participate in business development activities related to pharmacy programs.
Provide health screenings, such as blood pressure screenings.
Maintain a neat, clean, and organized workstation and pharmacy area.
Stay current on ACIP immunization recommendations and applicable state laws.
Administer immunizations under direct pharmacist supervision and consent when the required qualifications and approvals are met.
Assist with immunization counseling, paperwork, documentation, provider communication, and state registry notification where applicable.
Complete assigned Medication Therapy Management interventions, including patient outreach, documentation, counseling, and billing.
Provide fast, friendly, helpful, and efficient service to customers.