Pharmacist (Clinical Specialist) - Pharmacy Informatics, Solutions and Ticket Manager

Veterans Health Administration • Sioux Falls, SD

1d • Onsite

About The Position

The Pharmacy Informatics, Solutions and Ticket Manager serves within the Pharmacy Service Line and must be a licensed pharmacist. The core functions related to Informatics are to plan, coordinate, and manage all aspects of Pharmacy Service's information management systems and automation technology. This role involves performing analytical and evaluative work associated with program activities of the Pharmacy Service, organizing and developing information for data-driven decisions, and coordinating, developing, and implementing information applications to support clinical practice, administration, educational development, and the computerized medical record. The position also serves as a subject matter expert on EHR and joint federal Pharmacy systems, manages various pharmacy-related software areas, monitors computer programs, tests changes and updates, and works with Pharmacy Management to revise policies and procedures related to pharmacy information systems and automation technology. Additionally, the role assists with Help Desk ticket submissions, coordinates maintenance and repairs of pharmacy automation, plans and supervises new equipment purchases and rollouts including education and training, coordinates hardware and software installations and upgrades, runs reports, develops contingency plans, maintains software packages and applications, arranges access to electronic systems, oversees provider placements, maintains pharmacy drug files, ensures compliance with regulatory guidelines, and provides technical support and database management.

Requirements

• Must be a U.S. Citizen.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Must pass pre-employment physical examination.
• Participation in the seasonal influenza vaccination program is a requirement.
• Must complete all application requirements detailed in the "Required Documents" section.
• Must serve a 1 or 2-year trial period.
• Graduate of an Accreditation Council for Pharmacy Education (ACPE) accredited College or School of Pharmacy with a baccalaureate degree in pharmacy (BS Pharmacy) and/or a Doctor of Pharmacy (Pharm.D.) degree.
• Full, current and unrestricted license to practice pharmacy in a State, Territory, Commonwealth of the United States (i.e., Puerto Rico), or the District of Columbia.
• For foreign education: proof of achieving the Foreign Pharmacy Graduate Examination Commission (FPGEC) Certification, which includes passing the Foreign Pharmacy Graduate Equivalency Examination (FPGEE) and the Test of English as a Foreign Language Internet-Based Test (TOEFL iBT).
• 1 year of experience equivalent to the next lower grade level (GS-12).
• Ability to communicate orally and in writing to persuade and influence clinical and management decisions.
• Expert understanding of regulatory and quality standards for their program area.
• Ability to solve problems, coordinate and organize responsibilities to maximize outcomes in their program area or area of clinical expertise.
• Expert knowledge of a specialized area of clinical pharmacy practice or specialty area of pharmacy.
• Advanced skill in monitoring and assessing the outcome of drug therapies, including physical assessment and interpretation of laboratory and other diagnostic parameters.

Nice To Haves

• The 2-page Resume requirement does not apply to this position.

Responsibilities

• Performs analytical and evaluative work associated with program activities of the Pharmacy Service.
• Organizes and develops information upon which Pharmacy Service leadership can make effective data-driven decisions to anticipate and meet pharmaceutical needs of customers and goals of the facility and network.
• Responsible for coordination, development, and implementation of all pertinent information applications to support clinical practice, administration, educational development, and the computerized medical record in the Pharmacy Service.
• Serves as a subject matter expert on EHR and on joint federal Pharmacy systems operations at a local, VISN, and national level.
• Manages or consults on pharmacy-related software areas such as: Automatic Replenishment/Ward stock (AR/WS), Inpatient Medication (IV Admixture and Unit Dose), Controlled substances, Consolidated Mail Out Pharmacy (CMOP), Outpatient Pharmacy, Electronic Health Record (EHR), Bar Code Medication Administration (BCMA), Automated Telephone Refill system, My Health-E Vet and Secure Messaging, Alaris (or similar) pump drug file, Automation Dispensing Systems (ADS), Systems for the unit dose packager, Prescription Drug Monitoring Programs (PDMP), and ScriptPro Remote Access Servers.
• Monitors Pharmacy computer programs and tests changes and updates, as appropriate.
• Assists with external proficiency testing programs.
• Works with Pharmacy Management to revise/update policies and procedures relative to pharmacy information systems and automation technology.
• Assists with Help Desk ticket submissions and coordinate required maintenance and repairs of Pharmacy automation (Omnicell, ScriptPro, etc.).
• Will plan and supervise the execution of new equipment purchases and rollout including education and training.
• Coordinates hardware and software installations and upgrades.
• Responsible for running reports related to Pharmacy Information Systems and resolving issues and/or reporting results before any applicable deadlines.
• Develops/updates and maintains ADP-related emergency contingency plans required by the medical center.
• Responsible for maintaining all software packages and pharmacy applications.
• Works with OI&T and other clinical services to resolve problems and communicates with Pharmacy Management regarding system issues and impact on services provided.
• Arranges access to electronic systems via the Electronic Permission Access System (ePAS) for all pharmacy employees.
• In collaboration with the Chief and supervisors, assures proper levels of computer access are issued to all pharmacy employees.
• Oversees and manages the placement of new VA providers and non-VA providers into appropriate provider files.
• Maintains pharmacy drug files for optimum function of pharmacy packages and other related facility packages ensuring uniform format and data accuracy.
• Ensures that all Pharmacy Informatics Systems and processes are compliant with guidelines and policies set forth by regulatory agencies (i.e. TJC, OIG, SOARS, VACO, etc.).
• Provides technical support and database management for all pharmacy.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level