Pharmaceutical Inside Sales Representative

Conduent•Remote, FL

16h•$38,400 - $48,000•Remote

About The Position

As a Pharmaceutical Inside Sales Representative at Conduent, you’ll have an opportunity to work in customer service. You will be surrounded by a culture that recognizes each person’s contributions. Each day, you’ll feel challenged and know you are making a difference in the lives of millions. The role involves making inside sales calls to Healthcare Professionals (HCPs) for Neurology products on behalf of a pharmaceutical client via telephone, e-mail, and chat. It requires compliance with reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/data privacy). The representative must manage assigned targets/territories and achieve program goals, utilize gatekeeping skills to reach appropriate targets, and provide engaging dialogue for assigned products. All calls must be handled according to client specifications, including using computer systems, manual documentation, and training resources. The role supports one of the world's top 10 pharmaceutical companies, working remotely to call doctor's offices and provide education on prescription drugs, with a focus on neurology products. The position executes proactive acquisition activities using a limited set of guidelines and under supervision to sell or promote client business products/services, identifies customer requirements and matches them with product and service offerings or tailors products to customer requirements, and provides customers with appropriate product and service information, including legally required information and process details. All necessary customer information is input to update the database.

Requirements

High School Diploma, or equivalent
Successfully pass a criminal background check
Strong customer service mindset with clear, professional communication and the ability to follow instructions accurately
Pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
Ability to connect with an ethernet cable to a modem/router
Live in one of the following states AL, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY

Nice To Haves

Air travel: Required to make 1-3 trips a year of 5 days or less, paid for by client for sales meeting (Mandatory)

Responsibilities

Place inside sales calls to HCPs for Neurology products on behalf of our pharmaceutical client via telephone, e-mail, and chat
Ensure compliance with all reporting requirements for adverse events, product quality complaints, and patient privacy (HIPAA/data privacy)
Manage assigned targets/territories and achieve program goals
Utilize gatekeeping skills to reach appropriate targets and provide engaging dialogue for assigned products
Handle all calls according to client specifications, including using computer systems, manual documentation, and training resources
Call doctor's offices and provide education on prescription drugs, with a focus on neurology products
Execute pro-active acquisition activities, using a limited set of guidelines and under supervision in order to sell or promote client business products/service
Identify customer requirements and match it with product and service offerings or tailor the products towards the customer requirement
Provide customer with appropriate product and service information including legal required information and inform the customer about the process
Input all necessary information from customer to update database