Pharma Program Manager - Analyst II, Business Analysis and Insights - Health and Wellness Non-Store Operations
About The Position
The Pharma Program Manager supports specialty medication programs by managing patient referrals, addressing treatment and refill delays, and partnering across teams to resolve patient and operational issues. The role uses program data and operational insights to identify opportunities to strengthen processes and improve the patient experience. The position administers existing and incoming referrals, supports required patient interventions, coordinates with internal departments and HUB partners, helps train teams on program requirements and workflows, and manages escalated patient and program issues. It also contributes to business reviews, referral and triage monitoring, outcome analysis, reporting, and other operational initiatives as program needs evolve. The team has seven members, works together in the office Monday through Friday, and collaborates closely across different client assignments.
Requirements
- 2–3 years of Specialty Pharmacy experience, with exposure to multiple departments or functional areas.
- Experience with pharmaceutical manufacturer programs, specialty pharmacy operations, and patient support services.
- Experience working with pharmacy data, program performance metrics, and reporting.
- Experience collaborating with HUBs, data aggregators, pharmaceutical manufacturers, and cross-functional internal teams.
- Ability to manage multiple priorities, escalations, and program requirements in a fast-paced environment.
- Strong communication, problem-solving, and relationship-management skills.
- Bachelor’s degree in Business, Analytics, Statistics, or a related field, or 2 years’ experience in data analytics, project management, business, or a relevant area.
Nice To Haves
- Data analytics experience.
- Experience with statistical programming languages.
Responsibilities
- Manage day-to-day administration and oversight of existing and incoming patient referrals, ensuring appropriate enhanced services are completed, including Start/Delay, Refill Delay, adherence outreach, and other program-specific interventions.
- Serve as an internal liaison across departments to support issue resolution, process validation, operational alignment, and implementation of program changes.
- Support product and program training so teams understand program requirements, workflows, and service expectations.
- Manage and resolve escalated patient and program-related issues, partnering with internal teams to drive timely resolution.
- Participate in business reviews covering product performance, service metrics, operational trends, and opportunities for improvement.
- Collaborate with HUB partners, including attending regularly scheduled meetings with Specialty Pharmacy Liaisons.
- Monitor and provide updates on referrals and triages sent to and received from the HUB, ensuring completeness and appropriate follow-up.
- Review and manage referral outcomes, identifying gaps, trends, and opportunities to improve patient progression through the program.
- Support ad hoc program requests, reporting, analyses, and operational initiatives as business needs evolve.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U education benefit program, with tuition, books, and fees paid by Walmart for eligible programs.
- Performance-based bonus awards, including annual or quarterly bonuses.
- Stock compensation may be included for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
